Shipping & Returns
1. Shipping method
We have these shipping methods
United States, Canada
6-14 business days
Australia, New Zealand, Singapore
5-11 business days
United Kingdom, France, Spain, Germany,Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden,Switzerland
7-15 business days
10-25 business days
7-15 business days
3-6 business days to worldwide
3. About Airmail
Airmail (or air mail) is mail that is transported by aircraft. It typically arrives more quickly than surface mail, and usually costs more to send. Airmail may be the only option for sending mail to some destinations, such as overseas etc.
Register Airmail is the mail which you can get the tracking number to track it on the website.
More about airmail, please visit Wikipedia: http://en.wikipedia.org/wiki/Airmail
If you have any question about our service, please go to our support forum to post questions, our service team will reply you immediately.
Below are the links of some common tracking websites:
Here you can track your cargo via the post websites for over 90 countries:http://www.track-trace.com/post
http://www.fedex.com/us/ (English). http://www.fedex.com/us_espanol/ (Spanish).
If you are not satisfied with our product,you must contact us within a week.All items sent back to us must be in original condition i.e.not worn,altered or washed,with all tags attached. Or merchandise will be returned to sender.
1. A return Authorization must be obtained from customer service specialist. Or the returned package will be returned to you.
2. Please indicate reason for return to get the return authorization and return-to address.
3. Pack merchandise securely. Please include the following information with your return: bill-to name, address; ship-to name, address; order number; reason for return.
Exchange requests must be made within 7 days of order receipt for merchandise.
Specify the exchange item and the new color or size in your email to the customer service.
Items must be in original condition and unworn to be accepted as a return.
Availability of replacement item is not guaranteed. You will receive an e-mail notification upon the completion of exchange processing.
1. Postage is not refundable.
2. 20% handling fee will be deducted from the refund.
3. If the items are Non-quality Problems, customers need to add 20% postage for exchange delivery fees.
4. Return may takes one to two weeks to process and at least one billing cycle for the credit to appear on your account.
To contact customer service for questions to obtain Return Authorization, please email us.
1) Packing & Sending Your Return
2) Repack your unworn item in the original packaging.
3) Include a reason code on the packing slip for each item you wish to return.
4) Include the packing slip in the shipment, and keep a copy for your records.
5) Fill out your return address information on the label, affix it to your package, and drop it off at your nearest post office. Unfortunately, We can not be responsible for packages lost in transit.